Payment Policy

1. Accepted Payment Methods

We provide several secure and convenient payment methods to meet the diverse needs of our customers. You can make payments using major credit and debit cards, including Visa and MasterCard. We also support trusted online payment platforms such as PayPal and Stripe, which offer fast and secure processing. Additionally, for select locations and orders, we offer a cash on delivery (COD) option to give you greater flexibility during checkout.

2. Currency

All product prices, order totals, and payment transactions are conducted in British Pounds (GBP), unless explicitly stated otherwise. For customers ordering from outside the United Kingdom, please note that your bank or card issuer may apply a currency conversion rate or transaction fee. We recommend reviewing your financial provider’s currency policies before completing your purchase.

3. Payment Security

Your financial security is of utmost importance to us. All payments are handled through reputable and secure payment gateways that comply with international security standards. These systems use SSL (Secure Socket Layer) encryption and advanced fraud protection technologies to ensure your personal and financial information is safe. We do not store your full payment details on our servers, providing you with peace of mind when shopping with us.

4. Payment Confirmation

Once your payment has been successfully processed, you will receive an email confirmation containing your order details and a digital receipt. This confirmation serves as proof of payment and includes a summary of your purchase. If you do not receive the confirmation email within a few hours of completing your transaction, please check your spam or junk folder, or contact our customer service for assistance.

5. Failed Transactions

If your payment fails, it may be due to incorrect card information, insufficient funds, or a temporary issue with your bank or payment gateway. We recommend double-checking your payment details and trying again. You may also attempt using a different payment method. If problems persist, our customer support team is available to assist you in troubleshooting the issue and ensuring your order is placed successfully.

6. Fraud Prevention

To maintain a secure shopping environment, we actively monitor transactions for signs of suspicious or fraudulent activity. If a transaction appears irregular or is flagged by our system, it may be placed on hold for further manual review. In such cases, we may contact you to verify your identity or payment information. We reserve the right to cancel orders if we believe fraud is involved. These measures are taken to protect both our customers and our platform from unauthorized activity.